Skip to Main Content
It looks like you're using Internet Explorer 11 or older. This website works best with modern browsers such as the latest versions of Chrome, Firefox, Safari, and Edge. If you continue with this browser, you may see unexpected results.

OneSearch FAQs and Off Campus Access to Library Resources

The Basics for Cal Poly Students, Faculty, Staff, and Affiliates

ALWAYS SIGN IN FOR FULL ACCESS

Remote access to databases and electronic resources via OneSearch is restricted to currently-enrolled Cal Poly students, staff, faculty, and affiliates.  For off-campus access, you will log in using your Cal Poly username and password, then complete multi-factor authentication via DUO.

                                                                 Image of Log In Screen for Databases and Cal Poly

                                STANDARD CAL POLY SIGN-IN BOX ENCOUNTERED WHEN YOU CLICK ON A DATABASE.                                               

  • You can access databases individually without signing into OneSearch.  But OneSearch requires a separate sign in.  So, to make requests, see your account, and view full-text options you must also sign into OneSearch. So remember: ALWAYS Sign in for Full Access.

THREE WAYS TO SIGN INTO ONESEARCH

1.  You can sign in pro-actively before you search on the library homepage.

                                       Image of OneSearch Sign In below OneSearch Box.

 

2. You can sign in at the prompt below the search box on the OneSearch Interface. 

                                       Image of Onesearch Sign-In prompt below search box on Onesearch Interface.

 

3.  You can sign in on the prompt offered on the OneSearch pages for individual items.  Signing in will conjure up links for Cal Poly, CSU+, and Interlibrary Loan Requests.

                                  

TROUBLESHOOTING DATABASE AND ONESEARCH ACCESS

  • Account not verified or recognized?  If you are a new student, faculty, or staff, your OneSearch account is not activated until you have your PolyCard.  (For getting your PolyCard:https://tech.calpoly.edu/services/polycard).  The good news is, even if your OneSearch account is not yet active, you can access databases by logging in directly with your Cal Poly username and password.
  • Mis-enter your password more than twice? This will block your account for 30 minutes.  During regular business hours you can contact the ITS Service Desk at  805-756-7000 to unlock your account.  For finding further username and password assistance: ITS password help

BLOCKED FROM PARTICULAR CONTENT OR DATABASES?

These strategies go from easiest to most complex; any one of these might resolve the issue.  The last (VPN) often provides an effective workaround when there is a larger issue with the databases.

TROUBLE GETTING TO FULL TEXT?

  • If it is a journal, search the Journal by name on the Journals tab and see if any of the subscriptions include that date
  • Look at the page numbers.  If it has an S in front of the page numbers, it may be a supplement, often not included in databases
  • If it is not included, conjure up the Interlibrary Loan option by signing (in case you hadn't already) in on the record
  • If you cannot conjure up the Interlibrary Loan option, fill out an Interlibrary Loan form manually by clicking here.