The Luxor One App is the most seamless way to use the lockers - download it for one touch opening of the lockers when you have an item, instead of awkwardly opening up an email for your code. Full details below!
Q. I received a circulation notice that something has been checked out to me, but where is my email with the code from Luxor One?
A. Tip 1: sidestep email by downloading the Luxor One app! The code will arrive independently of any email. It is also easier to use at the lockers!
Tip 2: Check your junk mail! It is not supposed to go there, but sometimes does. If you find it there, you can take proactive steps to help Cal Poly from directing future Luxor emails to junk. Here are the proactive steps:
From the Junk folder, select the message and choose "Not junk" from the Report menu
From the message:
Click "It's not junk" in the "This message was identified as junk" notification at the top of the email
Click the "..." menu and Report as "Not junk" from the Report menu
Report as "Not junk" from the Report menu
To add to safe senders:
From the message, click the "..." menu and choose "Never block" from the Block menu
The Library Pickup Lockers provide a convenient 24/7 self-service pickup location for library materials. The lockers are located on Dexter Plaza, near Subway and next to the main entrance to Dexter (bldg. 34). A campus map is linked at the bottom of this section.
This service is available to members of the Cal Poly community, including students, faculty, staff, emeritus, and affiliates with library checkout privileges.
Items will be checked out to you before they are placed in a locker. You have seven (7) calendar days to pick items up. Items not picked up in 7 days will be checked back in and returned to the shelves or the lending institution.
If you cannot pick up your items within 7 days to make other arrangements please email ils@calpoly.edu
If the lockers are not opening or working when you enter your code please email ils@calpoly.edu and the staff will respond during regular business hours as they are able. Please note that as we move back to Kennedy over the summer the assistance will likely not be immediate.
For all other questions, please make use of 24/7 Live Chat Help.
Note: a Book Return bin is located near the Library Pickup Lockers so you can conveniently return materials.
Your first OneSearch request for a physical item (such as a print book) will trigger a Welcome email from LuxerOne. So if this is your first such request, sometime after your request go to your CalPoly email, look for that welcome email and follow the prompts to complete your account. You only need to do this once, and in your settings you can choose to have items placed in lower lockers if that is important to you. The process for all further requests is as follows:
Q. Are the Library Pickup Lockers accessible?
A. Yes. You may set a preference in the LuxerOne mobile app for a lower-level locker, or leave library staff a note when you request an item.
Q. Where are the lockers?
A. In Dexter Plaza near Subway and the main entrance to Dexter (bldg. 34), adjacent to parking lot H-10.
Q. Is there a charge to use the lockers?
A. No. This is a free service provided by the Robert E. Kennedy Library.
Q. May I pick up items other than library materials at the Library Pickup Lockers?
A. No. The Library Pickup lockers are for library materials only.
Q. What if the locker does not open with my code or is not working?
A. Email ils@calpoly.edu and the staff will respond during regular business hours as they are able. Please note that as we move back to Kennedy over the summer the assistance will likely not be immediate.